Create Transaction Response Errors

If a Create Transaction request fails Tola will reply immediately with one of these error codes in the response body.

Code	Message	Notes
6	Invalid MSISDN parameter	The msisdn field is not in a valid format for this channel. The provided msisdn should include the correct country code, be the correct length and should contain only digits (no spaces).
7	Unknown MSISDN	The msisdn field is blank.
9	Invalid sourcereference parameter
10	Invalid channel parameter for this account
11	Invalid or unknown transaction type parameter
12	Invalid amount parameter
13	Invalid amount type parameter
14	Invalid or unrecognised currency parameter
15	Unable to identify supplier account
16	Invalid date parameter
17	MAC code does not match request details
19	Invalid campaign ID
20	Unowned campaign ID
21	MSISDN and PayBill are Blacklisted	The MSISDN is blacklisted for use on this paybill on the Tola Wallet platform.
22	Duplicated request	The sourcereference provided has been used recently.
24	Invalid 'managed' parameter	See Managed Disbursements.
25	'managed' parameter is not supported	The managed field is not enabled on this relay. See Managed Disbursements.
26	This msisdn is not Whitelisted for pre-production	In pre-production only a limited number of MSISDNs can be whitelisted for use. Once fully live the whitelist will be removed and any valid MSISDN can be used.
27	Invalid 'callbackmetadata' parameter	Reserved for internal use.
28	User exceeded Tola expenditure limits	User has reached disbursement limits set for your account.
29	Supplier unable to handle request	An external payment supplier was unable to handle your request.
30	Invalid 'customerremark' parameter
31	Charge already in progress	The Tola platform prevented the Charge from proceeding because another Charge for the same MSISDN and paybill was recently sent to the Operator and is not yet completed.
32	Invalid channel and target combination
33	Supplier performance has degraded	The supplier API's performance has degraded to the point that it can no longer reliably fulfill requests.
100	System error